Duties

• Oversee, lead, and direct the Workstation Support and Workstation Management teams of the Security & Workstation Management Bureau.
• Assist with development and execution of short and long-term goals for both Workstation Support and Workstation Management aligning with the Chief Information Office (CIO) and the Office of the State Comptroller (OSC) strategic initiatives.
• Establish and maintain relevant controls and feedback systems to monitor the operations of the teams.
• Monitor and report on work assigned to the team, including any project activities.
• Plan, evaluate, maintain, and improve systems, procedures, and policies that enable and encourage optimum performance.
• Create new and ensure adherence to existing internal controls, standards, guidelines, policies, and procedures.
• Collaborate and actively participate with other CIO teams on problem resolution.
• Develop annual staffing/succession plans and foster growth opportunities in the CIO organization.
• Review the CIO budget to ensure funding is accounted for and available for current and future initiatives.
• Provide oversight of all related team contracts, assets, procurements, and maintenance renewals/agreements.
• Identify risks and propose potential remediation solutions to CIO management and key stakeholders.
• Develop and/or periodically review and update disaster recovery and business continuity plans.
• Provide oversight and direction to the employees on the team in accordance with the organization's policies and procedures.
• Assign work to employees, monitor project progress, review major initiatives, and make recommendations.
• Develop an employee-oriented culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Provide guidance and empower employees to take responsibility for their jobs and goals. Delegate responsibility, tasks and issue resolution and expect accountability and regular feedback.
• Oversee employee lifecycle tasks such as interviewing, hiring, performance evaluations, training/ performance plans and mentoring.
• Address insufficient employee performance through counseling and seek disciplinary actions where appropriate.
• Review and oversee Workstation Support’s efforts to ensure excellent customer service and problem solving for all customer support requests.
• Review and oversee Workstation Management’s efforts to ensure effective management of all, but not limited to, workstation endpoints, print server queues, virtualizes applications and desktops, teleconferencing equipment, operation system patching and upgrades, as well as software packaging and deployment.
• Participate in assigned project meetings by actively participating in discussions, taking notes, completing action items, and informing supervisor of project status or delays.
• Communicate organization and team information through team meetings, one-on-one meetings, and other appropriate communication channels. Information of relevance is conveyed from the CIO Leadership meetings.
• Provide constructive, tactful, and objective feedback on issues, tasks, and observations.
• Communicate regularly with other team managers, CIO management, and impacted stakeholders.
• Exercise discretion and confidentiality.
• Employ active listening and timely responses to customers, management, colleagues, and teams.