Duties

• Oversee, lead, and direct team members to provide support to both our internal Chief Information Office (CIO and external Office of the State Comptroller (OSC) customers within New York State and Local Retirement System (NYSLRS), including the definition of work activities, allocation, and scheduling of resources, and assisting with the development of related schedules.
• Plan and allocate personnel and non-personnel assets/resources to accomplish productivity and quality goals including, but not limited to, managing the schedule for implementation, identifying risks and mitigation strategies, and providing clear and effective communication to all stakeholders.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the team.
• Monitor and report on work assigned to the team and its members.
• Plan, evaluate, maintain, and improve systems, procedures, and policies that enable and encourage optimum performance.
• Create new and ensure adherence to existing internal controls, standards, guidelines, policies, and procedures.
• Collaborate and actively participate with other CIO teams on problem resolution.
• Develop annual staffing/succession plans and foster growth opportunities in the CIO organization.
• Review the CIO budget to ensure funding is accounted for and available for current and future initiatives.
• Identify risks and propose potential remediation solutions to CIO management and key stakeholders.
• Provide oversight of all related team contracts, assets, procurements, and maintenance renewals and agreements.
• Develop and periodically review and update disaster recovery plans.
• Serve as key liaison with the Redesign Bureau for all relevant work and coordination affecting the Redesign solution and oversee the transition to new production processing for responsible program area.
• Provide oversight and direction to the employees on the team in accordance with the organization's policies and procedures.
• Mentor supervisors’ utilization of evaluations and discussions to maintain organization alignment and prepare staff for advancement opportunities and business continuity.
• Assign work to team, monitor project progress, review major initiatives, and make recommendations.
• Work with supervisors and other technical leaders to manage the team workplan and set priorities for projects undertaken by the team.
• Develop an employee-oriented culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Provide guidance and empower employees to take responsibility for their jobs and goals.
• Delegate responsibility, tasks and issue resolution and expect accountability and regular feedback.
• Oversee and participate in employee lifecycle tasks such as interviewing, hiring, performance evaluations/plans, training, and mentoring.
• Address insufficient employee performance through counseling and seek disciplinary actions.
• Maintain employee work schedules including assignments, staff scheduling, skills development, cross training, telecommuting, and overtime ensuring adequate coverage to complete team assignments.
• Communicate organization and team information through team meetings, one-on-one meetings, and other appropriate communication channels.
• Provide constructive, tactful, and objective feedback on issues, tasks, and observations.
• Communicate regularly with other team managers, CIO management, and impacted stakeholders.
• Exercise discretion and confidentiality, as is appropriate.
• Employ active listening and timely responses to customers, management, colleagues, and teams.