Overview
From $41,399 to $50,884 Annually
110 State Street
Albany, NY 12236
Minimum Qualifications
Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:
Non-Competitive Qualifications for appointment under the NY HELPS Program:
For appointment to an Office Assistant 2 you must have:
- One year of experience where most work time is spent performing activities related to mail receipt, mail distribution, storage, and/or stores keeping.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer:
For 70.1 transfer to an Office Assistant 2, salary grade (SG)-09, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-07 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Duties
Service Desk
- Ensures all incoming requests for building services or other assistance is quickly and correctly recorded and a work order is generated.
- Greets customers on phone or in-person to discuss requests and field questions regarding all services provided by Management Services, including but not limited to supply inventory, mail intake and process, room set-up, and requests for delivery and/or building services.
- Follow-up with appropriate areas on any work orders pending beyond the normal expected timeframe to resolve issues and ensure completion. Work orders include a wide range of requests, including but not limited to small furniture requests, (swapping a broken chair, installing an overhead bin) replacing broken clocks throughout the building, and removing shelving units.
Visitor Management System Support
- Assist OSC employees with OSC’s Visitor Management System for visitor access at 110 State Street.
- Works with liaison group consisting of representatives from all program areas on visitor.
- Works directly with Security Personnel when program area representative is not available.
OSC Identification Card Control System Administration
- Assist the unit in the OSC Statewide employee access control system by properly assigning and removing access rights, ensuring compliance in procedures is completed.
- Works directly with Bureau Management for special assignment or restrictions to employee or contractor issued IDs.
Training & Conference Room Management
- Reviews reservation requests for 3rd Floor rooms, as well as several other rooms located throughout 110 State Street to ensure the best and most efficient use of rooms.
- Works with requestor to relocate if necessary.
- Creates and ensures proper signage is in place daily.
- Submits all orders for room set ups, detailing all necessary accommodations.
- Reviews for proper set-up, working with staff to resolve any issues that arise or answer questions during the set-up process.
Agency Parking Support
- Creates and updates OSC parking forms.
- Works with OSC staff on a variety of parking needs. This includes being the OGS Liaison for any Downtown Albany Parking needs.
- Ensures OGS follows Agency guidelines in issuing parking permits and works directly with OSC employees on paperwork, hangtags or other needs that arise.
Knowledge, Skills, and Abilities
- Ability to demonstrate exceptional, value-added service to internal and external customers.
- Strong communication, and organizational skills
- Demonstrates a positive commitment to the goals of the organization
- Constructively manages interpersonal relationships
- Demonstrates enthusiasm and encourages a positive work environment
Additional Comments
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
Jane Rost
P: (518) 474-1924
F: (518) 486-6723
[email protected]
Division Contact
Breona Freeman
[email protected]
To Apply
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item# 00331-JER on your cover letter for proper routing.