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Area #4 – Contracts and Service Level Agreements for IT Services – Information Technology Governance
… to be provided. SLAs are a critical component of any IT system outsourcing or support contract. For example, if you … timely, the SLA should indicate exactly what operating system(s) and application(s) are covered and what “timely” …
https://www.osc.ny.gov/local-government/publications/it-governance/area-4-contracts-and-service-level-agreements-it-servicesState Comptroller DiNapoli Releases State Audits
… access; however, auditors identified areas where system and data controls need to be improved to meet certain …
https://www.osc.ny.gov/press/releases/2016/06/state-comptroller-dinapoli-releases-state-auditsDiNapoli: OTDA Needs to Improve Oversight of Services Provided to Those in Homeless Shelters
… housing as follows: Sixty-two clients left the shelter system, and their current location was unknown (43%). …
https://www.osc.ny.gov/press/releases/2023/08/dinapoli-otda-needs-improve-oversight-services-provided-those-homeless-sheltersDiNapoli: Improvements at NYS Parks Needed to Remove Barriers for People With Disabilities
… of improving accessibility to the New York State parks system, but must do a better job incorporating this goal into …
https://www.osc.ny.gov/press/releases/2023/08/dinapoli-improvements-nys-parks-needed-remove-barriers-people-disabilitiesDiNapoli: State Needs to Better Protect Water Supply Infrastructure Against Natural Disasters, Cyberattacks and Terrorism
… to improve DOH and DHSES guidance and oversight of water system operators’ emergency plans. It recommends that DOH …
https://www.osc.ny.gov/press/releases/2023/06/dinapoli-state-needs-better-protect-water-supply-infrastructure-against-natural-disastersDetermination of Residency for Tuition Purposes
… University of New York (SUNY) is the largest comprehensive system of public education in the nation, comprising 64 …
https://www.osc.ny.gov/state-agencies/audits/2022/05/26/determination-residency-tuition-purposesDiNapoli: Weak Oversight Leads to Tax Breaks for Ineligible Properties
… a comprehensive up-to-date data collection and monitoring system for tracking program participants. Auditors found the …
https://www.osc.ny.gov/press/releases/2022/04/dinapoli-weak-oversight-leads-tax-breaks-ineligible-propertiesPayroll Improvement Project Bulletin No. PIP-017
… 03/17 6:00 am – 8:00 pm Thursday 03/18 6:00 am – 8:00 pm * system availability Monday, 3/15 is to be determined; hours …
https://www.osc.ny.gov/state-agencies/payroll-bulletins/payroll-improvement-project/pip-017-post-production-support-payserv-92DiNapoli Audit Finds Western Regional OTB Lacks Accountability and Gave Out Lucrative Perks
… be given out as required by state regulations. Develop a system to maintain a complete, detailed, and accurate record …
https://www.osc.ny.gov/press/releases/2021/09/dinapoli-audit-finds-western-regional-otb-lacks-accountability-and-gave-out-lucrative-perksOversight of Selected Aspects of Traffic Controls
… Center. Midtown in Motion, a congestion management system used by the TMC, is used to improve traffic conditions …
https://www.osc.ny.gov/state-agencies/audits/2020/09/30/oversight-selected-aspects-traffic-controlsDiNapoli: Public Authorities Borrow and Spend Billions With Limited Transparency, Accountability
… reported in the Public Authorities Reporting Information System (PARIS) as issued for state purposes, better known as …
https://www.osc.ny.gov/press/releases/2017/01/dinapoli-public-authorities-borrow-and-spend-billions-limited-transparency-accountabilityLabor Investigations in New York City
… in the Division’s Worker’s Protection Audit/Management system (WPM) and an investigation can be launched. The WPM is …
https://www.osc.ny.gov/state-agencies/audits/2024/01/31/labor-investigations-new-york-cityState Comptroller DiNapoli Releases Audits
… for overseeing the locally administered child welfare system, including 58 local departments of social services …
https://www.osc.ny.gov/press/releases/2024/09/state-comptroller-dinapoli-releases-auditsDiNapoli: Critical Pre-School Special Education Services Not Reaching All Students Who Need Them
… is working on a long-term project for a real-time data system that the agency believes will help districts and …
https://www.osc.ny.gov/press/releases/2024/12/dinapoli-critical-pre-school-special-education-services-not-reaching-all-students-who-need-themDiNapoli Audit Finds MTA Needs to Strengthen Extreme Weather Preparations
… capital projects that adapt the transportation system to climate change and extreme weather, and developed …
https://www.osc.ny.gov/press/releases/2025/01/dinapoli-audit-finds-mta-needs-strengthen-extreme-weather-preparationsHousing Trust Fund Corporation – Oversight of the Rural Rental Assistance Program
… from a hard copy to an electronic record-keeping system, we could not determine when officials last inspected …
https://www.osc.ny.gov/state-agencies/audits/2024/12/20/housing-trust-fund-corporation-oversight-rural-rental-assistance-programOpinion 89-50
… pond which was an integral part of the village's drainage system if the undesirable conditions in the pond were attributable to its status as part of the system (1977 Opns St Comp No. 77-426, unreported). Further, …
https://www.osc.ny.gov/legal-opinions/opinion-89-50Opinion 88-2
… §10(1)(ii)(9-a): A village, by local law, may establish a system of users fees to pay for garbage collection services. … Commissioners 152 NY 326; 30 Opns St Comp, 1974, p 83). A system of user fees may be established with varying rates to …
https://www.osc.ny.gov/legal-opinions/opinion-88-2State Agencies Bulletin No. 1753
… supplemental taxable income and will be included in the employee’s taxable gross subject to all employment and income … the agency has made an effort to deliver the check to the employee but the check has been returned and is … Kin Affidavit has been previously submitted for a deceased employee’s payroll check, OSC will accept a photocopy of this …
https://www.osc.ny.gov/state-agencies/payroll-bulletins/state-agencies/1753-changes-calculation-and-retroactive-payment-pre-shift-briefingDiNapoli: Economic and Tax Collection Growth Slowing in New York City
… billion by FY 2020. Those risks include: The city assumes employee overtime costs will decline by $180 million in FY …
https://www.osc.ny.gov/press/releases/2016/08/dinapoli-economic-and-tax-collection-growth-slowing-new-york-city