Purpose

To determine the extent of implementation of the three recommendations included in our initial report, Trash Can Free Stations Pilot Program (2014-S-29).

Background

Our initial report, issued September 22, 2015, determined there were significant limitations in Transit’s methods to evaluate the progress of the Pilot Program. Consequently, it was unclear whether the Pilot Program sufficiently achieved the stated goals to improve customer experience and reduce the rodent population and whether it should have been expanded. In addition, the effectiveness of the Pilot Program was not well monitored, and no metrics were established to focus on the primary goal, reducing “exposed bags.” However, the pilot was expanded twice, and continued through the issuance of our report, without conclusion. By the third phase of the Pilot Program, Transit had removed trash cans from 39 stations, with mixed results and no firm evidence that the Pilot Program was effective.

Key Finding

MTA officials have made progress in correcting the problems we identified.  However, additional improvements are needed. Of three prior audit recommendations, two were partially implemented and one was not implemented.

Key Recommendation

Officials are given 30 days after the issuance of the follow-up review to provide information on any actions that are planned to address the unresolved issues discussed in this review.