Purpose

To determine the extent of implementation of the five recommendations included in our initial report, Subway Wait Assessment (2014-S-23).

Background

Our prior audit determined that wait assessment performance did not improve during the audit period and that New York City Transit had not developed a full and comprehensive plan to deal with the long-term causes of service disruptions, including matters related to major structural and technology improvements. The goal for meeting the weekday wait assessment standard was 79.4 percent for 2013 and 80.7 percent. The actual results were 80.3 percent for 2013 and 78.8 percent for 2014.

Key Finding

We found that Transit made some progress in addressing the problems identified in our prior report. However, additional actions are warranted. Of the five prior audit recommendations, three were partially implemented, one was not implemented and one was no longer applicable.

Key Recommendation

Officials are given 30 days after the issuance of the follow-up review to provide information on any actions that are planned to address the unresolved issues discussed in this review.