The devastating job losses caused by the COVID-19 pandemic led to a record number of unemployment insurance (UI) claims in New York, necessitating borrowing from the federal government beginning in May 2020. Two years later, the State’s UI debt has remained stubbornly high despite steady employment gains and state tax rates that have already increased to maximum permissible levels. Absent federal or state significant action, interest costs will mount and employers federal taxes will also grow.

The pandemic required a shift in agency operations, initially changing traffic patterns and requiring a pause in construction and repair work. As the City began its recovery, adaptations were needed to expand outdoor public space to encourage economic activity amid the public health crisis. The agency managed the administration and enforcement of the Open Streets and Open Restaurants programs.

The Municipal Water Finance Authority reports that drinking water quality, water supply, and wastewater treatment were not impacted by COVID, but the pandemic has negatively affected revenues. The System’s total operating revenues declined by nearly $164 million (4.3 percent) from FY 2019 to FY 2021.

The DSNY experienced a surge in medical leave during the first few weeks of the pandemic and has continued to experience spikes in employee unavailability. This factor, coupled with a FY 2021 hiring freeze which reduced uniformed staff by 9 percent (nearly 700 employees) between February 2020 and June 2021, has resulted in higher overtime costs.

To alleviate population density during the pandemic, the City accelerated the release of some inmates utilizing reintegration hotels with support services run by non-profit organizations. However, more than 1,200 correction officers had been reportedly infected with COVID-19 through March 2021.

Immediately following the start of the COVID-19 pandemic, about one-fifth of firefighters and a quarter of EMS staff were unavailable for duty on medical leave. Meanwhile, medical emergency calls to 911 surged to the highest daily number in FDNY history (over 6,500).

Consistent with the citywide trend from February 2020 to October 2021, the NYPD experienced a decline in uniformed staffing levels (of 6 percent, more than 2,000 employees) from February 2020 to September 2021, due to relatively higher rates of officers retiring or otherwise leaving the force.

The Administration for Children’s Services has reported sharp declines in service levels during the COVID-19 pandemic. As schools operated remotely, the number of abuse and neglect reports from school staff and other mandated reporters slowed, resulting in fewer investigations by the agency.

NYCHA, like many landlords nationally, faced a significant decline in rent collections due to severe economic disruption and employment losses experienced as a result of the pandemic. The Authority has also seen increased delays in resolution times for non-emergency service requests, resulting from changes to work order guidelines on in-unit repairs during the pandemic.

Before the pandemic, the shelter population had been growing at a somewhat steady rate, peaking at 61,110 people in January 2019. Since February 2020, just before the start of the pandemic, however, those numbers had been on the decline, before rising slightly in recent months. The decline was due in part to the federal and state eviction moratoriums that were issued during the pandemic.