DiNapoli: Shift in MTA's Paratransit Program Generates Cost Savings
Costs for the Metropolitan Transportation Authority’s (MTA) program to provide transportation services for people with disabilities have declined in recent years, in part due to the MTA’s move to alternative transit services that provided $102.7 million in savings in 2022, according to a report released today by State Comptroller Thomas P. DiNapoli. Still, some measures of customer satisfaction initially deteriorated as a result of the move to “broker services” and must be monitored to ensure quality service.