Audit Objective 

Assess whether the City of Norwich (City) officials could take additional steps to increase physical accessibility to programs and services provided at selected City facilities.

Key Findings 

Of the 317 applicable physical accessibility components (components) we reviewed, we identified 30 components (9 percent) where City officials could consider taking additional steps to increase physical accessibility at selected City facilities. Specifically: 

• 14 components at City Hall, such as accessible handles on interior office doors.
• Nine components at the City Court, such as grab bars in the restroom at the proper length and height.
• Four components at the Fire Station, such as a portion of the Code Enforcement service counter and call buttons at an accessible height.
• Three components at the Police Station, such as accessible parking spaces in the parking lot.

Recommendation 

City officials should assess the feasibility of taking additional steps to increase physical accessibility for the 30 components identified in this report. City officials agreed with our findings and indicated they plan to initiate corrective action.