Audit Objective 

Assess whether Town of Columbia (Town) officials could take additional steps to increase physical accessibility to programs and services provided at selected Town facilities.

Key Findings 

Of the 77 applicable physical accessibility components (components) we reviewed, we identified 13 components (17 percent) where Town officials could consider taking additional steps to increase physical accessibility at the Town Hall. Specifically: 

• Six components in the restrooms, such as mirrors, hand dryers and grab bars mounted at the proper height.
• Three components in the parking lot, such as accessible parking with painted lines and access aisles.
• Two components at the Town Clerk’s office, including an accessible portion of the service counter and signs with raised lettering and Braille.
• One component each at the main entrance and the Town Court, including securely attached floor mats and signs with raised lettering and Braille.

Recommendation 

Town officials should assess the feasibility of taking additional steps to increase physical accessibility for the 13 components identified in this report. Town officials agreed with our findings and indicated they plan to initiate corrective action.