Audit Objective 

Assess whether the Town of Penfield (Town) officials could take additional steps to increase physical accessibility to programs and services provided at selected Town facilities.

Key Findings 

Of the 679 applicable physical accessibility components (components) we reviewed, we identified 58 components (9 percent) where Town officials could consider taking additional steps to increase physical accessibility. Specifically: 

• 27 components at the Town Hall, such as service counters at an accessible height.
• 12 components at the Community Center, such as accessible drinking fountains.
• 11 components at the Public Library, such as accessible doorways to study rooms.
• Eight components at the Town Court, such as signs identifying van accessible parking spaces.

Recommendation 

Town officials should assess the feasibility of taking additional steps to increase physical accessibility for the 58 components identified in this report. Town officials agreed with our findings and indicated they plan to initiate corrective action.