It’s important NYSLRS has your current mailing address, phone number and email address. That way you’ll be sure to receive the tax information, news, correspondence and statements we send you.
If you don’t already have an email address on file, please provide it so we can contact you quickly with important information, such as a change to your benefits. Use a personal email address you will have access to before and after you retire, not a work address.
Note: Updating your contact information with your employer or changing your address with the United States Postal Service (USPS) does not mean your records will automatically be updated with NYSLRS. Also, USPS will only forward mail to your new address for a limited time—generally, 12 months. To ensure you continue receiving mail from NYSLRS, you must submit a change of address directly to us. This is especially important if you are a retiree receiving your pension payment as a paper check and to ensure receipt of mailed 1099-R Tax Forms.
Use Retirement Online to Update Your Contact Information
Retirement Online is the fast and convenient way to view and update your contact information.
- Sign in to Retirement Online.
- Look under My Profile Information.
- Click update next to mailing address, phone number, or email address.
You can schedule an address change ahead of time to get NYSLRS mail at a seasonal home without interruption. Select or enter the effective date in the Change As Of field.
Get Email Notifications for Important Documents
You can also use Retirement Online to choose email as your delivery preference for correspondence and other important documents. When you have something to view, we’ll send an email notifying you to sign in to Retirement Online—and you’ll get access to your important documents sooner than printed copies are mailed.
Note: If you choose email as your delivery preference, you will not receive a printed copy in the mail. Regardless of your delivery preference, you will be able to view and print your documents in Retirement Online. Also, we may still need to send certain correspondence by mail for security purposes.
Members
Update your delivery preferences to receive an email notifying you know when you have correspondence to view in Retirement Online or when your Member Annual Statement is available online in May.
- Sign in to Retirement Online.
- Look under My Profile Information.
- Click update next to ‘Contact by’ or ‘Member Annual Statement by.’
- Choose Email from dropdown.
Be sure the email address listed in your Retirement Online profile is current.
Retirees
Update your delivery preferences to receive an email notifying you know when you have correspondence to view in Retirement Online. You can also choose email and get notified when your 1099-R tax form is available online in January and for your Retiree Annual Statement which is available online at the beginning of February.
- Sign in to Retirement Online.
- Look under My Profile Information.
- Click update next to ‘Contact by,’ ‘1099-R Tax Form Delivery by,’ or ‘Retiree Annual Statement by.’
- Choose Email from dropdown.
Be sure the email address listed in your Retirement Online profile is current.
Other Ways to Update Your Contact Information
You can update your mailing address, phone number and email address by completing a Change of Address form (RS5512) and submitting it using our secure contact form or by mail. Please note, paper forms take longer to process.
Secure Contact Form
- Fill out all required fields on the secure contact form.
- From the Topic dropdown, select Contact Information Changes.
- Attach your completed Change of Address form using the Browse… button.
NYSLRS
Member & Employer Services Registration – Mail Drop 5-6
110 State Street
Albany, NY 12244-0001
Rev. 9/24