STATEWIDE FINANCIAL SYSTEM HELP DESK
The SFS Help Desk is the central point-of-contact for system-related questions and problems of a technical nature for SFS users. The SFS Help Desk will provide first-call, timely resolution of system problems and manage issue escalation.
The SFS Help Desk is staffed Monday through Friday. Agency users will not have 24-hour, daily Help Desk support.
The SFS Help Desk can be accessed via email at [email protected] or by telephone at (518) 457-7737 or toll-free at (877) 737-4185.
BUREAU OF ACCOUNTING OPERATIONS
Agencies should contact the SFS Help Desk for assistance regarding the policies and practices of New York State regarding:
- Appropriation accounting;
- General ledger accounting;
- Revenues, receivables and check control; and
- Tax, refunds, e-payments, and warrants.
The SFS Help Desk can be accessed via e-mail at [email protected] or by telephone at (518) 457-7737 or toll-free at (877) 737-4185.
BUREAU OF CONTRACTS
Questions regarding Chapter XI - Procurement and Contract Management content should be directed to the OSC Bureau of Contracts unless other contact information has been specifically identified in the applicable content section.
By Mail:
Office of the State Comptroller
Bureau of Contracts
110 State Street, 11th Floor
Albany, NY 12236
| By Phone: | |
|---|---|
| General Information | (518) 474-6494 |
| Vendor Responsibility (OSC Help Desk) | (518) 408-4OSC (4672) or 1-866-370-4OSC (4672) |
| Electronic Documents Submission System (OSC Help Desk) | (518) 408-4OSC (4672) or 1-866-370-4OSC (4672) |
| Requests related to receipt of contract transactions | SFS Helpdesk |
BUREAU OF FINANCIAL REPORTING
Questions regarding Chapter XVI - GAAP-Based Financial Reporting content should be directed to the OSC Bureau of Financial Reporting and Oil Spill Remediation unless other contact information has been specifically identified in the applicable content section.
They can be reached at:
Assistant Director
Bureau of Financial Reporting and Oil Spill Remediation
Office of the State Comptroller
110 State Street, 9th Floor
Albany, NY 12236
Email: [email protected]
BUREAU OF STATE EXPENDITURES
Agencies should direct questions to the OSC Bureau of State Expenditures Customer Service Help Desk, unless other contact information has been specifically identified in the applicable content section.
The OSC Bureau of State Expenditures can be reached by mail at:
Office of the State Comptroller
Bureau of State Expenditures
110 State Street, 10th Floor
Albany, NY 12236
For general questions, please contact the OSC Bureau of State Expenditures Customer Service Help Desk at:
[email protected] or (518) 474-4868
For questions regarding the following topics, please contact:
- Vouchers/Audit: [email protected]
- State Credit Cards: [email protected]
- Statewide Vendor File: [email protected]
- Vendor Updates: [email protected]
- 1099 Reporting: [email protected]
- Electronic Payments: [email protected]
- Liens and Offsets: [email protected]
- Reports not available in SFS: [email protected]
- Internal Controls (including Agency ICC Submissions, Mass Approval Requests, and Theft/Loss Reports): [email protected]
- State Employee Travel Policies: [email protected]
- When travel questions arise, the traveler and supervisor should work with the Agency’s Finance Office and consider information in published travel guidance (e.g., agency travel policies, OSC Travel Manual, Chapter XIII of the GFO, etc.). If Finance Office personnel are unsure about how to apply this guidance to a specific travel event, they should contact OSC’s Travel Unit. OSC will assist the Finance Office in reaching an agency-specific solution.
Guide to Financial Operations
REV. 07/08/2024