SECTION OVERVIEW AND POLICIES

A Customer is an entity providing or owing monies to the State or one of its Business Units. Business Units use Customers in the Statewide Financial System to bill, collect receivables, and manage revenue contracts. Information about customers is stored in the New York State Customer File, which consists of Centralized Corporate Customers and Local Customers. The use of the Customer File facilitates statewide reporting of the total funds received by customer and also allows the creation of a parent/child relationship between customers, such as a large company with several subsidiaries that have financial relationships with Business Units.

The use of Customers is required for revenue contracts in the SFS, for Interagency billing and payment processing, and to track revenue received from Federal Grant Sponsors. The use of Customers and the Customer File is not required for certain revenue transactions (e.g., point of sale transactions).

Guide to Financial Operations

REV. 09/09/2015